Frequently Asked Questions

How much will my website cost?

The investment varies depending on different factors, just like the cost of a house varies depending on its size, features and functionalities. When we know your needs, we can give you a custom quote. One of our fully custom, conversion optimised websites starts at $6000. Prices are in NZD and may range upward depending on your unique needs.

Will my website work on mobiles and tablets?

Absolutely! We design and build our websites to look incredible and function perfectly on any screen size or device. And on our hosting, they load as quickly as users these days demand them to. That means, instantly.

How long will it take to build my website?

Every website is unique to the client and the specific needs. A typical website can be expected to launch within 2-4 weeks.

Who provides the content for my website?

You can provide your own content, but we recommend that we take care of your content if you want your website to generate leads. The problem with most website content is that it does not communicate anything at all - it only confuses people. People are drawn to clarity and away from confusion. Clarity will always win.

We’ll write expert copy for you that makes your message clear to customers instead of putting them off. Images must 'wow' and show how you improve your client's life. They make or break a website, so we take care of this for you unless you can provide photos that achieve this.

We know the formula for an effective content strategy. We will work closely with you on this with your input on our journey.

Providing the content yourself will keep the project cost down, but may compromise quality, cost you your valuable time and lead to delays. We recommend that clients let us handle the content to keep the project schedule on track and increase your chances of getting results.

How are you distinct from other web agencies?

Firstly, we don't use standardised website templates like many Web Designers do (without clients realising), because they won't increase your revenue. This actually harms your business. We only develop custom designs tailored specifically to your business needs and goals. 

There is critical information that you need to have on your website (and left off it) to quickly engage a visitor, keep them on your site, avoid confusing them and make it desirable and easy to do business with you. An effective website that grows your business needs much more than a contemporary look and feel. We've got this mastered. So...

We also offer website strategy, content and marketing consulting so you can get your messaging right. Or, we can create all of your content for you.

With Websites That Work, you get more than an incredible, bespoke look and feel — you get a highly customised website design and content strategy that will get you more business!

P.S. We have postgraduate qualifications and industry experience in design, marketing and branding. Anyone can call themselves a Web Designer these days, and many are untrained. We are the real deal.

Do I need a website care plan?

In short, yes. A website is not set and forget and they are prone to attacks and hacking. The way to combat that is by making sure your website is regularly backed up and updated. Your website also requires ongoing performance scans and optimisations, uptime monitoring. From experience with our clients, we guarantee you will also make use of the unlimited support that comes with your care plan!

Website care is like servicing your car – if you don’t have regular maintenance carried out, your car will stop working properly, you will damage it and run into problems that cost tons to fix. Just like a car, your website needs regular care to keep it working 24/7 and insurance to protect it.

We take a proactive approach instead of a reactive approach with our care plans to make sure your website is safe, secure, and up to date. Read more about what you get and why it's so important on our website care page.

What if I already have hosting?

Many hosts don't meet our minimum standards in terms of speed, security and uptime. Most web hosts are charging too much to provide you with an old technology called 'shared hosting'. This means your website shares space on one server with thousands of other websites, increasing their profits, whilst drastically slowing down your page load speeds and causing other issues. As a result, you get slow load times, visitors abandoning your website, poor search rankings (Google punishes slow websites) and lost business.

We cannot deliver the results that we promise on substandard hosting and only work with businesses that are serious about their website's performance. We will build and launch your new website on our state of the art 'cloud' hosting. And, you pay less than you would to these other dubious web hosts.

Even better - if you are on a website care plan, you get our hosting thrown in for no extra charge.

Where are you located?

We are located in Auckland, New Zealand and are able to serve clients nationally and internationally.

Have a question that's not here? Book a 15 minute call and we'll answer it for you. No sales pitch.

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Many small businesses are losing money because they have an ineffective website. We help business owners get their website messaging and design right so that they avoid common website mistakes and attract more business.
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